Your privacy matters to bk8my. This Privacy Policy explains what personal data bk8my collects from users of bk8my.one, why we collect it, how we use and protect it, and what rights you have over your data. By using the Platform, you acknowledge that you have read and understood this Policy.
bk8my ("bk8my", "we", "us", "our") operates the online gaming and sports betting platform accessible at bk8my.one (the "Platform"). This Privacy Policy applies to all personal data collected and processed by bk8my in connection with your use of the Platform, including account registration, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
bk8my is committed to handling your personal data responsibly, in accordance with applicable data protection laws including, where relevant, the Malaysian Personal Data Protection Act 2010 (PDPA) and any equivalent legislation in other jurisdictions in which we operate.
For the purposes of applicable data protection law, bk8my is the data controller in respect of personal data collected through the Platform. This means bk8my determines the purposes and means by which your personal data is processed.
If you have any questions about how bk8my processes your personal data, or wish to exercise any of your data rights set out in Section 10, please contact our Data Protection contact using the details in Section 15.
bk8my collects personal data in the following categories:
When you create a bk8my account, we collect your full name, date of birth, nationality, residential address (including city, state, and postcode), email address, and phone number. During Know Your Customer (KYC) verification, we may also collect copies of government-issued identity documents such as your Malaysian NRIC or passport, and proof of address documents.
We collect data necessary to process deposits and withdrawals, including payment method details (e-wallet identifiers for Touch 'n Go or Boost, bank account details for Maybank, CIMB, or Public Bank, or cryptocurrency wallet addresses), transaction amounts, transaction dates, and transaction references. bk8my does not store full payment card numbers on its own servers.
We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, session duration, and click interactions. This data is collected via server logs and cookies as described in Section 9.
When you contact our customer support team via live chat or email, we retain records of those communications, including the content of your messages and our responses, for quality assurance, training, and dispute resolution purposes.
If you use responsible gaming tools — such as setting deposit limits, activating cooling-off periods, or requesting self-exclusion — we record and retain this information to enforce your chosen restrictions and to comply with our responsible gaming obligations under applicable licensing requirements.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, NRIC, passport | Registration form, KYC upload |
| Contact | Email, phone, address | Registration form |
| Financial | Bank/e-wallet details, transaction history | Deposit/withdrawal process |
| Technical | IP address, device type, browser | Automatic (server logs, cookies) |
| Behavioural | Games played, bets placed, session time | Automatic (platform activity) |
| Communications | Live chat and email transcripts | Customer support interactions |
bk8my uses your personal data for the following purposes:
Where applicable data protection law requires bk8my to identify a legal basis for processing your personal data, we rely on the following:
bk8my does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Any third party with whom bk8my shares personal data is required to maintain the confidentiality and security of that data and to process it only for the specified, disclosed purpose.
bk8my operates within a global technology and payments infrastructure. As a result, your personal data may be transferred to and processed in countries outside Malaysia, including countries that may not provide the same level of data protection as Malaysian law.
Where such transfers occur, bk8my ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipient organisations to adhere to equivalent data protection standards. If you would like more information about the safeguards bk8my relies on for international transfers, please contact us using the details in Section 15.
bk8my retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by legal and regulatory requirements:
When retention periods expire, bk8my securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
bk8my uses cookies and similar tracking technologies on the Platform to provide a functioning, personalised, and secure user experience. The categories of cookies we use include:
These cookies are essential for the Platform to function. They include session management cookies that keep you logged in to your bk8my account during a browsing session, security cookies that help detect and prevent fraudulent activity, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
Functional cookies remember your preferences — such as your preferred language, remembered username (if you select "Remember me" at bk8my login), and display settings — so you don't have to re-configure these on every visit.
We use analytics tools to collect aggregate, anonymised data about how visitors use the bk8my Platform — including which pages are visited most, how long sessions last, and where users navigate from. This data helps us improve the Platform experience. Analytics cookies are only placed with your consent.
You can manage your cookie preferences via your browser settings. Note that disabling certain cookies may impact the functionality of the bk8my Platform.
Subject to applicable law, you have the following rights in relation to your personal data held by bk8my:
To exercise any of the above rights, please contact us using the details in Section 15. bk8my will respond to verified data rights requests within 30 days. We may require identity verification before processing your request.
The bk8my Platform is strictly for adults aged 21 years and above. bk8my does not knowingly collect personal data from persons under 21 years of age. If we become aware that we have collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you believe that a person under 21 has registered an account on the bk8my Platform, please contact us immediately at the details provided in Section 15 so that we can investigate and take appropriate action.
bk8my implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While bk8my takes all reasonable steps to protect your data, no system is completely immune to security risks. If you believe your bk8my account has been compromised, contact our 24/7 live chat support immediately.
The bk8my Platform may contain references to third-party services, including payment providers and game software providers. This Privacy Policy applies only to data collected by bk8my through bk8my.one. Third-party services have their own privacy policies, and bk8my is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your bk8my account.
bk8my reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing requirements. Material updates to this Policy will be communicated to registered Members via email to the address on record and/or via a notice displayed on the Platform prior to the changes taking effect.
The "Last updated" date at the top of this page reflects when this Policy was most recently revised. Your continued use of the bk8my Platform following the effective date of any update constitutes your acknowledgment of the revised Policy. If you do not agree to the updated Policy, you must discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or bk8my's handling of your personal data, please contact our team through the following channels:
When submitting a data rights request by email, please include your full name, registered email address, and a brief description of your request. bk8my may request additional identity verification before processing your request to protect against unauthorised access to your data.
Six commitments bk8my makes to every Malaysian Member.
Your data is protected by industry-standard encryption and handled in accordance with this Privacy Policy. Join thousands of Malaysian players already enjoying a secure, transparent gaming experience at bk8my.
Sign In to bk8my21+ only. Gambling involves financial risk. Play responsibly. Visit Responsible Gaming for self-exclusion tools and support.